Will Fell

Expertise

Will has been in the front-line of service improvement and transformation projects in the public and private sectors over the last 15 years including the Housing sector, Local Government, Central Government, Higher/ Further Education Institutions, the NHS and high-street brand name organisations from the Private Sector. This has enabled Will to develop a full range of skills and understanding which are necessary to deliver and sustain successful service improvement, transformation and change. 

In particular, Will is a Master Practitioner in Lean Systems Thinking and Change Management, with in-depth skills in people-based service/ process improvement and change methods. These are utilised as a practitioner, trainer, coach and mentor, providing expert facilitation as part of hands-on service and process reviews. The outputs from the reviews typically consist of people, process, policy and technology changes to achieve a radical transformation in service delivery and performance.

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