Will Fell


Will has been in the front-line of performance improvement and service transformation projects in the public and private sectors over the last 15 years including Local Government, Housing Associations, Central Government, Higher/ Further Education Institutions, the NHS, Financial Services and SME businesses. This has enabled Will to develop a full range of skills and understanding necessary to deliver successful transformational change which sustains over time.
In particular, Will is a Lean Systems Master Practitioner, coach and mentor with in-depth skills in people-based service/ process improvement methods. These are utilised in group workshop facilitation, hands-on Lean Systems Thinking based service and process reviews plus business analysis of people, process and technology changes to achieve a radical transformation in service delivery.

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