Service review, project management, policy and strategy, governance and regulation, process mapping and redesign, performance and operational reviews, and performance management.
Gemma has extensive project management experience, as demonstrated when initiating and leading projects both as a consultant and at Birmingham City Council. These projects include mapping housing pathways for domestic violence victims, review of the effectiveness of social housing management in the State of Jersey, assessment of the impact on housing needs of moving all social housing to an 80% rental model, and assessment of the financial and managerial impact of Affordable Rent and fixed term tenancies for a number of housing associations.
Gemma joins Altair from the National Housing Federation, bringing with her an excellent overview of the strategic, policy and operational environment which housing providers face.
She has worked in a senior role at Birmingham City Council, in performance management and project management roles in housing associations, as well as extensive consultancy and policy work.
Recent projects that Gemma has been involved in include:
- Strategic review of services and contracts for merger
- Facilitation of HA Board away day
- Lean process mapping
National Housing Federation - External Affairs Manager
Tribal Consulting - Assistant Director of Thought Leadership, Senior Consultant
Birmingham City Council - Executive and Policy Support for the Strategic Director of Neighbourhoods