Lucy Worrall


Qualitative and quantitative research, analysis, report writing, service improvement, strategy and policy.


Lucy is a Consultant at Altair, responsible for carrying out market research, data analysis and policy research as part of Altair’s Organisational Excellence team. In her role, she has supported on a number of service, strategy and governance reviews.

Prior to joining Altair, Lucy worked as a Research and Performance Analyst for over two years at one of the largest housing providers in London, Essex and the South East. At this G15 organisation, she led on several key research, policy, procedure and strategy reviews across a range of departments and focused on delivering service improvements.

Lucy has excellent qualitative and quantitative research skills, having obtained a Postgraduate Certificate in Research Methods from King’s College London. In addition, she has a Certificate in Housing Practice from Westminster University.

Altair Assignments

Recent projects that Lucy has been involved in include:

  • An organisational review of the housing services of multiple housing associations
  • Providing support on VFM reviews across a number of organisations
  • Providing research support for a leadership review for an association in the North West
  • Culture and Skills review for a Finance department of a housing association
  • Supporting a group of associations to develop a series of collaboration and joint-working projects


Westminster University – Postgraduate Certificate in Housing Practice (Distinction)
Prince2 Foundation Qualified
Family Mosaic – Research and Performance Analyst
King’s College London – Postgraduate Certificate in Research Methods for Social Science and Health (Merit)
Centre for Social Justice – Research Assistant
University College London – BA in History (1st class)
Age UK (Harrow) – Volunteer Befriender (March 2014 – June 2016)

Non-Executive Appointments

Keniston Housing Association – Co-opted Board Member (Jan 2017 – Present)


Altair – ‘Future Gazing: Future Shaping’

Altair / NHF – ‘Innovation: The brave new world?’

Altair – ‘LSVT Governance that is fit for the future: Exploring sector trends and best practice examples’

Altair – ‘Enabling the delivery of social housing in Ireland’

Family Mosaic – ‘Making the Move’

> Back to Team