Altair review of CityWest Homes

CityOfWestminsterAltair was commissioned by Westminster City Council to review their current housing management model and outline their alternative options for housing management. The review is part of Westminster City Council’s ongoing drive to deliver continuous improvements in the management of its housing stock and ensure value for money for Westminster’s residents.

The first part of the report examines the performance, successes and advantages of Westminster’s current ALMO, CityWest Homes. We concluded that CityWest Homes provides a high-performing service to its customers and is amongst the best in its peer group.

However, their high-quality service comes at a price, as Citywest were found to be relatively expensive. Altair worked closely with CityWest to examine their plans and options to develop a number of recommendations designed to help CityWest improve performance and generate efficiencies.

The second part of the review goes on to outline and appraise different local authority housing management models that could be adopted by Westminster City Council.

The overall conclusions of the report are that there is no financial or performance imperative to either bring the ALMO in house or transfer its services elsewhere. The overarching recommendation being that CityWest Homes should continue to deliver its existing responsibilities managing 21,000 properties on behalf of Westminster City Council, providing services and support to its customers.

The report will be used by Westminster City Council to inform a decision on the future of its housing management model later this year.

The Altair report can be read in full on the Westminster City Council website.

If you would like more information, please contact Matt McCormack-Evans, Altair Consultant on (mobile) 07931 752786 or email