A catch up with Anne-Marie Bancroft…

Posted: 18th October 2021 Anne-Marie Bancroft, Principal Consultant

In this article we catch up with Anne-Marie Bancroft, Principal Consultant and Consumer Regulation Lead at Altair. Anne-Marie’s focus will be on the upcoming changes in consumer and building safety regulations, customer voice and ED&I principles.


Read below our full catch up with Anne-Marie and all she has to offer in her new role…

Anne-Marie Bancroft

As one of the newest members of the team at Altair, tell us about your background and experience so far:

I’ve worked in social housing for over 15 years. I started by working on reception of a housing office on a social housing estate in Manchester. From there I grew into a variety of different roles such as complaints, tenancy change, housing management, and customer engagement.

My career path has really helped me establish a good understanding of the relationship between an organisation and its customers. More recently I oversaw the creation of a customer committee of a board to encourage customer voices to be acted on at board level.

I also have a Masters in Housing Practice and sit on charitable board as a trustee.

What attracted you most to join Altair?

I have a huge passion about customer voice, inclusion, social housing stigma and building safety. Although I really enjoyed my previous role, I want to see real change in the sector. I feel that the sector is currently reflecting on the best ways to approach consumer regulation. And my strong understanding of the relationship between providers and their customers is crucial in navigating the change.

What areas are you most excited about working in over the next year?

I’m excited about the upcoming changes in consumer and building safety regulation. As well as the sectors response to the challenges they face such as net zero, building safety and customer voice.

It’s exciting to be part of the sector conversation and being able to help organisations find their way of listening to customer voice and adapting to the new regulatory environment.

I am also looking forward to starting the conversation about the connections between customer voice and equality, diversity and inclusion with the sector as I am hugely passionate about a real change in mindset about both issues.

What expertise do you bring that you think will be of most value to your role at Altair, and what skills are you hoping to develop?

My experience in the housing sector, along with my pragmatic approach should provide ample understanding and opportunity to implement the changes in regulation. I also have a strong understanding of organisational strategy and direction, alongside real experience of engaging customers.

The combination of my strategic and practical knowledge will be vital at Altair to help organisations adapt when considering the White Paper and the Building Safety Bill.

How do you like to spend your free time? What do you do on weekends?

Most of my time is spent with family and friends. However, when I do get time alone, I enjoy running and reading a good book.


If you enjoyed this catch up, click here to view Anne-Marie’s Altair CV and find out more!

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