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A catch up with Lauren Trevelyan, Principal Consultant
In this article, we catch up with Lauren Trevelyan, Principal Consultant at Altair. Lauren contributes a wealth of expertise to […]
The Missing Jigsaw Piece: Customer Voice & Procurement
In collaboration with Altair’s Consumer Regulation Team, this article explores the current policy landscape and organisational practice to understand how […]
Training Opportunity: Intensive Affordable Housing Programme
A practical learning experience in creating enabling conditions to expand the supply of affordable housing in emerging economies. We are […]
Navigating Opportunities Amidst Turbulence: A 2023 Sector Risk Profile Review
It’s that time of the year (albeit a few weeks late) where the Regulator of Social Housing (RSH) sets out […]
A catch up with Alison Heaps, Consultant
In this article, we catch up with Alison Heaps, Consultant at Altair. Alison is most excited about seeing the projects […]
Welcoming the Welsh Housing Quality Standard
This week, we’ve seen confirmation of the revised Welsh Housing Quality Standard (WHQS). The WHQS 2023 sets out higher expectations […]
Neglecting due diligence: A cautionary tale
As a sector, we undertake due diligence checks at the start of a contractual relationship, but few organisations monitor the […]
Altair’s response to the consumer standards consultation
We have submitted our response to the regulator of social housing. Altair welcomes the changes to consumer regulation. We have […]
Navigating the risks of neglectful due diligence: “What’s the worst that can happen?”
In our sector, at the end of every service being delivered is the customer, a customer who expects a continued […]
The Magic of Customer Experience
This week is National Customer Service Week, and to mark the occasion, Altair’s Transformation and Change consultants, Kirsty Hickson and […]