Working with Altair’s Transformation & Change Management Consultants: Consultant, Kirsty Hickson shares her experiences implementing a Target Operating Model

Posted: 20th January 2023 Kirsty Hickson, Consultant

I am a working mum; this means mornings start early! I try to get out for a short run before returning to negotiate with the kids about getting dressed in the sofa fort they have built.

Like many, my days fluctuate between multiple Teams meetings with colleagues and clients, followed by deep-working on deliverables and planning. It’s a varied day, and I like that.

Recently I have been working on a project supporting the implementation of a target operating model. They are an innovative care and support provider looking to streamline their Target Operating Model and ensure the people they support are at the heart of everything they do.

At present, we are in the implementation planning phase. The ‘As Is’ analysis is complete for all the key roles, and I am working closely with the client to agree on the final, detailed design of the future TOM design, which must remain aligned with the strategic plans for the organisation.

Throughout the project, the Altair team and I collaborate with the project lead and key stakeholders whilst utilising our previous operational experience of working in the sector on transformation and change management projects enabling us to provide knowledgeable and trusted support.

The project has been running for four months, and the relationship with the client is hugely important. It takes time to get to know people; to trust and build good rapport is essential, ensuring our clients, can be open and share any challenges that arise to tackle them together. I provide critical friend and project management support that assures the project plan is on track and risks are mitigated.

The format for working with clients through implementation is dependent on the client. It tends to be a mix of formal workshops, collaborative working sessions, weekly team updates, and ad hoc communications as required to ensure everything keeps moving along as planned. The project leads and I work very closely together throughout, and I pride myself on being a responsive source of support, so we can talk through things as they come up.

Another part of my role is to ensure the TOM project and the activities we do align with other projects ongoing across my client’s whole organisation. Again, this is only possible through strong relationships with key stakeholders, and I thoroughly enjoy working with so many interesting people in various roles. I always find myself invested in the projects and their success, and I would be concerned if this was not the case!

We have a range of strategies we can adopt for change management and implementation, and we work with clients to choose the one right for their organisation. There will always be pockets of resistance, but we expect and manage these within a planned and considered approach.

We are now well underway with the implementation planning phase. While the process and systems are hugely important, without the right people, it will not come together. So, the next couple of months will be about refining new roles and responsibilities, working across the many stakeholder groups to ensure they are motivated and empowered about the change to come.

It is exciting to be part of shaping the future of organisations that are doing great work.; I thoroughly enjoy working on the wide-range of support that we provide, from the high-level big-picture strategic planning; down to the detail required to make the vision come to life.

To learn more about our Target Operating Model support, click here.

Written by Kirsty Hickson, Consultant at Altair, working across our Transformation, Technology, and People services.

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