Case Studies by Service:

Transformation & Change

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  • TOM Implementation in Operations

    Dimensions

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  • Understanding the true Customer Experience through Service Design

    Incommunities

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  • Designing and implementing a new Target Operating Model

    Golding Homes

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  • Service Design: Blueprinting of Customer-facing and Back-office Services

    L&Q

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  • Building organisational resilience to ensure future success

    Clúid Housing

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  • Grand Union Housing Group adopt Neutral State Systems Architecture

    Grand Union Housing Group

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  • Altair’s ALMO Review for Cornwall Council

    Cornwall Council

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  • Implementing a digital record & golden thread to build a safer future

    Peabody

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  • Designing and implementing a new Target Operating Model

    Golding Homes

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  • Sector-wide diversity initiative – Leadership 2025 gets registered charity status

    Leadership 2025

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  • Providing housing to improve recruitment and retention of Jersey’s key workers

    Government of Jersey Key Worker Housing

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