Thrive Homes

Thrive Homes given a governance and appraisal refresh

Putting behaviour change at the heart of good governance

About the project

Thrive Homes had already begun work with their Board members on their personality profiles using a psychometric tool, and Altair were commissioned to conduct a review of Thrive’s governance procedures as well as their appraisal techniques.

Part of our work involved building the findings from the initial work with the psychometric tool into more traditional board effectiveness review processes, with insights included in the appraisal process.  We also used the insights as a framework for our observations of the Board in action.

Our team were able to use their combined governance, compliance and coaching experience as well as knowledge of the psychometric tools to create an action plan which moved them from a good to great rating.


We used the feedback from the different elements to help focus the Board on the key areas to move from good to great and this included individual objectives. We were able to thoroughly assess Thrive’s governance and appraisal techniques to support the organisation moving forward.

Our experience with Altair was very positive. They were commissioned to assist us with governance and appraisal support, specifically with our board reviews and helping us develop our appraisal process and skills matrix whilst incorporating our existing work with the psychometric tool. The support and advice we have received from Cathy Beazley, Jenny Brown and their colleagues has been invaluable in helping us move our governance agenda forward. Nothing is ever too much trouble and we found the team professional, flexible, efficient, and adaptable when things suddenly changed. The support we received was great value for money and their expertise within the sector was evident from day one.
Elspeth Mackenzie, Chief Executive

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