Group Customer Services Director, Aster
Competitive Salary and flexible location
Aster exists to have a positive impact on people’s lives. We provide safety and security through our reliable landlord and independent living services and we supply a wide range of housing options in response to the housing crisis. We own and manage over 30,000 homes with over 92,000 customers in more than 40 local authority areas. With 1,300 employees, our annual turnover is £212m and our assets are worth over £1.6bn. We have allocated over £2bn to be invested in more than 10,000 new homes of all tenures between 2017 and 2024 and our target is to develop 11,800 new homes during the same timeframe.
About the role
The Group Customer Services Director position is a new role, created to strengthen Aster’s strategic customer focus and provide both the Executive and the Overlap Boards with an exciting vision for our customers. The postholder will embed the importance of our service offer at the highest levels of the business, as well as ensure that Aster has a long-term sustainable infrastructure to deliver even easier access to an effective and supportive service to our customers.
The postholder will lead a team of over 700 people with responsibility for income of c£170M pa of rent and service charge income, and budgets of £70M. The new Group Customer Services Directorate will comprise the following principal divisions: housing, customer services, estate management, responsive repairs and related services.
We are looking for a collegiate leader with a passion for excellent customer service as well as strategic vision. Senior management experience of running at least one of the services in the portfolio is essential but technical expertise is secondary to the ability to work across a complex and geographically dispersed, customer facing organisation. Extensive experience of working with boards and a wide range of stakeholders to ensure compliance and deliver objectives is also required, as it a commitment to all aspects of diversity and inclusion for customers and colleagues.
For further information
For an informal and confidential conversation about this role, remuneration, terms and conditions, please contact our retained advisor at Altair Ltd: Sarah Palmer, Head of Executive Search and Interim Management, Altair Ltd – mobile: 07806 602933, email: firstname.lastname@example.org
How to Apply
To apply for the Group Customer Services Director position at Aster, please complete our online registration form, attaching the following documentation:
- A detailed CV of no more than 2,000 words, including details of positions held and dates, with relevant examples of achievements
- A supporting statement of no more than 2,500 words, explaining your motivation in applying for this position at Aster and addressing how you meet PART ONE of the Person Specification
- Full contact details (name, job title, organisation, phone and email) for two referees (including your current employer if applicable). Please note that we will not take up references without your prior permission.
The closing date for applications is 10:00am on Monday 18 November 2019. The job reference code is ALT263. Your application will be acknowledged and treated with strictest confidence.
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