Ian has developed and managed innovative digital strategies including customer access solutions delivering both efficiencies and cashable savings to a range of clients in Housing, Local Government and Care. A number of these clients have since received national recognition for their innovative use of technology!
Strategic planning and development of digital and technology services, strategies, and budgets. Infrastructure and systems review and procurements. Structured programme management and process reviews.
Ian has been deeply involved in the digital agenda and has undertaken a series of European, national, and regional road shows specifically delivering digital engagement and customer access presentations on behalf of both clients and suppliers. His latest work encompassing IoT, bots and emotional AI is gaining international support and recognition.
Recent Altair Assignments
GOLDING HOMES – Development of a new target operating model for the IT service, digital strategy, technology and systems architectures, staffing restructure, IT investment plan.
NOTTINGHAM COMMUNITY HOUSING ASSOCIATION – Development of a new customer access strategy exploiting modern technologies, review and revision of all customer contact processes, enhanced contact centre solution, implemented a new self service multi-channel payment solution, developed the CRM business case.
Ian has been instrumental in the development and delivery of several nationally recognised projects including The National CRM project and the National workflow projects where he managed the creation and deployment of business case and ROI templates used by most UK Local Authorities and many housing providers.
Outside of work he spends many hours walking with his family and German Shepherd and retains his long-term love of rock music and live concerts and collecting limited edition books in particular Stephen King.
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