Nadine Smith

Professional Profile

Project professional with 15+ years in housing and the social sector, skilled in stakeholder engagement, risk management, and delivering transformation. Strong communicator experienced in workshop facilitation, supporting change initiatives, and producing programme board reports. Builds trusted relationships and drives improvements that strengthen strategic outcomes. 

Core Expertise

• Project Leadership & Delivery: Leads projects with disciplined planning, robust governance, and a focus on delivering measurable outcomes on time and within scope. 
• Stakeholder Influence & Alignment: Builds trusted relationships across all organisational levels, fostering alignment, clarity, and collaboration to drive successful decision‑making and progress. 
• Change, Transformation & Continuous Improvement: Delivers organisational and service transformation initiatives that improve efficiency, elevate customer experience, and embed sustainable change. 

Project Experience

Client Name: London Borough of Redbridge

Date: March 2025 – June 2025

Role on Project: Coordinated a cross‑council review of the Housing Solutions service to support strategic goals around reducing temporary accommodation spend and improving resident outcomes.

Led workshop and meeting coordination across teams, managed stakeholder engagement, and gathered key documents and data to support an external service review. Designed and delivered an activity analysis survey that informed core findings and strengthened final recommendations. Maintained project governance through clear action tracking and team coordination. 

The final report was presented to the Executive Leadership Team, leading to Altair being commissioned to deliver the recommendations through a modernisation programme.

Client Name: London Borough of Redbridge

Date: July 2025 – Present

Role on Project: Coordinated mobilisation of a multi‑stream modernisation programme for LB Redbridge to deliver key recommendations aimed at reducing temporary accommodation spend and strengthening homelessness prevention.

Accountable for programme‑wide risk management, preparing decision‑ready papers for Programme Board, and ensuring transparent, evidence‑based reporting with all workstream leads. Established and embedded governance frameworks reporting into the Executive Leadership Team. Drove progress across stalled workstreams by improving work package quality, monitoring critical dependencies, and restoring momentum.

Provided stabilising governance and assurance at the client’s request, enabling workstreams to deliver milestones ahead of target and within budget.

Client Name: Chelmer Housing Partnership

Date: May 2025 – March 2026

Role on Project: Supported CHP with the implementation of recommendations following a service review, producing and securing sign‑off for the PID and Project Plan to define scope, outcomes, and required resources.

Developed core project governance documentation, including highlight reports, RAID logs, and action plans. Established programme governance with a monthly Project Board and delivered regular progress reporting. Provided change management support, working with HR on structural changes and business case development. Coordinated multiple process‑design workshops, ensuring alignment across teams and driving operational improvements.

CHP now has a suite of critical process‑redesign maps ready for Steer Co sign‑off, enabling a more effective service, reducing operational waste, and strengthening the case for future systems investment.

Qualifications & Professional Memberships

• PRINCE2 Foundation  
• CPD Accreditation in Project Coordination