Will Morley (he/him)
Professional Profile
Will advises registered providers (RPs) on regulatory compliance and governance, working with traditional, for-profit, and new RPs. He helps organisations through the social housing registration process and conducts research and strategic reviews for housing associations, local authorities, charities, regulators, and finance institutions. Will uses an analytical, research-driven approach to help clients navigate complex environments, set improvement goals, and make evidence-based decisions.
Core Expertise
- Social Housing Regulation – Supporting providers to manage regulatory risk, demonstrate compliance and strengthen assurance across the social housing regulatory landscape.
- Research & Analysis – Producing evidence‑based insight from data, documents and stakeholder input to inform clear recommendations.
- Governance – Strengthening board and committee oversight through governance reviews, assurance and practical support.
- Strategic Reviews – Assessing services and functions to identify gaps, risks and opportunities for improvement.
- Project Management – Delivering projects to time and budget with clear, measurable outcomes.
- Stakeholder Engagement – Engaging residents, boards and senior teams to inform decisions and drive meaningful change.
Project Experience
Project Name: Tenant Scrutiny Programme – Customer Communications and Damp & Mould Services, Large National Housing Association
Date: May 2025 – February 2026
Role on Project: As part of a wider tenant scrutiny programme commissioned by the organisation’s Customer Committee, Altair was engaged to deliver a series of resident‑led reviews to strengthen service performance, customer experience and regulatory assurance across key risk areas.
The first review examined the organisation’s handling of damp, mould and condensation services ahead of the implementation of Awaab’s Law. This review responded to concerns about service consistency, regulatory readiness and customer experience, particularly in advance of the winter period.
Will oversaw the design and implementation of the damp and mould scrutiny, conducting data analysis, policy and strategy reviews, and facilitating focus groups, interviews, and workshops for residents and staff. He also carried out on-site service observations. The review revealed areas for improvement in communication, processes, and regulatory compliance, resulting in a prioritised set of recommendations that enhanced adherence to Awaab’s Law, strengthened service oversight, and established a solid foundation for customer-driven service enhancement.
The second review examined customer communications after repeated failures were found. It aimed to evaluate whether current approaches were clear, consistent, and effective for residents, and to suggest ways to improve accountability and transparency.
As project lead, Will conducted a communications review by analysing documents and engaging with residents, staff, and customer-facing teams. The findings were reported to the Customer Committee, leading to clear recommendations for improving communication issues.
Project Name: Assets and Liabilities Register Assurance Review, Large London-Based Housing Association
Date: October 2025 – January 2026
Role on Project: A large, registered provider commissioned Altair to undertake an independent assurance review of its Assets and Liabilities (A&L) Register as part of a regulatory improvement programme, to confirm progress since a previous health check and provide assurance over regulatory compliance, data quality and governance arrangements.
As project manager and delivery lead, Will led the end‑to‑end review, undertaking an on‑site assessment of the A&L Register and its governance framework, testing data accuracy and procedural compliance, and assessing alignment with the Regulator of Social Housing’s Governance and Financial Viability Standard.
The review confirmed substantial improvement in the quality, governance and strategic value of the A&L Register, significantly reducing regulatory risk. The organisation received clear independent assurance alongside targeted recommendations to sustain compliance and embed continuous improvement.
Project Name: Regulatory Compliance Support, For-Profit Registered Provider
Date: April 2025 – November 2025
Role on Project: A fast-growing for‑profit registered provider required targeted support to strengthen its regulatory compliance and governance arrangements as it prepared for increased regulatory scrutiny.
Will acted as project manager and lead delivery consultant, maintaining tight budgetary control through active forecasting and reallocation to ensure delivery within the agreed budget. He led the development and updating of key policies to ensure compliance with the Housing Ombudsman’s Complaints Handling Code and the Regulator of Social Housing’s Regulatory Standards, and refreshed the strategic risk register to reflect emerging regulatory risks associated with scale.
The project delivered a strengthened and up‑to‑date compliance framework, improved regulatory readiness, and clearer oversight of strategic risks, positioning the RP to meet current requirements and respond effectively to heightened regulatory engagement as it approaches the 1,000‑unit threshold.
Qualifications & Professional Memberships
- BA Politics and International Relations, University of Reading – First Class Honours
- Agile Project Management (Practitioner)
- PRINCE2 Project Management (Foundation)
