Anne-Marie Bancroft
Anne-Marie has worked in the housing sector for 15 years in a variety of roles, including front line housing management, customer services, tenancy change and most recently, customer engagement. Anne-Marie has an excellent understanding of the complex relationship between providers and their customers.
Anne-Marie enjoys spending time with her family, reading, running and walking.
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Customer journey mapping to drive successful transformation
Successful transformation is driven by a desire to improve, rather than by a defined outcome. By enabling change to be […]
MHCLG launches new £4m Community Housing Fund
MHCLG launches new fund to support the development of Community Led Housing Launched on the 23rd August 2021, MHCLG’s Community […]
Transformation & Change: Inclusion by Design
As the pace of change increases and organisations are working to improve efficiency and effectiveness, for tenants, customers and employees […]