Caroline Toogood
Caroline is a committed and successful programme manager, with 15 years experience in the housing and regeneration sector. She has previously worked at head of service level in a London local authority focusing on housing strategy and neighbourhood-scale regeneration. Her experience includes leading the planning and resident engagement activities for a large scale housing estate regeneration programme for a G15 housing association. Caroline thrives on the challenges of delivering tricky urban development whilst supporting and building resilience in local communities.
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Customer journey mapping to drive successful transformation
Successful transformation is driven by a desire to improve, rather than by a defined outcome. By enabling change to be […]
MHCLG launches new £4m Community Housing Fund
MHCLG launches new fund to support the development of Community Led Housing Launched on the 23rd August 2021, MHCLG’s Community […]
Transformation & Change: Inclusion by Design
As the pace of change increases and organisations are working to improve efficiency and effectiveness, for tenants, customers and employees […]