Cher has focused on the design and delivery of digital transformation in the housing and wider public sector for the last ten years. She has programme managed complex replacements of the full applications stack, incorporating omnichannel contact centre solutions, customer portals, CRM systems, and mobile working solutions. Master data management, management information, and business intelligence have been integral to that.
More recently, she has worked extensively with the Microsoft Dynamics platform to understand and architect its use in the social housing sector. This has involved greenfield architecture of transition roadmaps, as well as consultancy to advise on turnaround strategies for implementations that have experienced difficulties.
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