Ian has been instrumental in the development and delivery of several nationally recognised projects including The National CRM project and the National workflow projects where he managed the creation and deployment of business case and ROI templates used by most UK Local Authorities and many housing providers.
He has developed and managed innovative digital strategies including customer access solutions delivering both efficiencies and cashable savings to a range of clients in Housing, Local Government and Care. A number of these clients have since received national recognition for their innovative use of technology!
Ian has been deeply involved in the digital agenda and has undertaken a series of European, national and regional road-shows specifically delivering digital engagement and customer access presentations on behalf of both clients and suppliers. His latest work encompassing IoT, bots and emotional AI is gaining international support and recognition.
Outside of work he spends many hours walking with his family and German Shepherd and retains his long term love of rock music and live concerts and collecting limited edition books in particular Stephen King.
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